Training employees in the retail industry is very important because we see a huge circulation of employees. Especially after the holiday season thousands of workers leave work to go back to school, or they take another job. Yet, throughout the year, retail industry is challenged by finding people to hire. So we can say that the firms face a great deal of employee turnover. After recruiting people firms must train and retain high-quality retail professionals. For being able to do so, retail firms must have a good learning and development program.

This program must include identification of the requirements for the future. The first step should be an analysis of the skills and capabilities required to fulfill the firm’s strategic goals. The world is changing so fast and retail companies need to look at tomorrow’s challenges and opportunities. When designing the content they must be sure that it’s modernized. The methods in training have been changing and the firms must adapt to it. Companies should use the advantages of technology. Models like e-learning may be very attractive. When used correctly, they are effective tools for learning. With an online platform designed by the firm, employees can train themselves even in the smallest time of intervals which is called micro-learning. Thanks to these platforms it will also be easy to track the development of the employees. Tracking the learning path of the employees and giving them feedback is very important. This feedback will also strengthen the platform of the company and improve the education that it delivers. We mentioned micro-learning but it is not the only trend when it comes to learning in 21st century. Personalized learning is also very important notion of learning right now. Everybody has different methods to better understand a content. Giving employees different options to learn through will enhance their process of learning. By doing so the firms make the process easier and more efficient for both employees and firms. We can also talk about gamification which is another trend of education. By gamification our content of education, you can let your employees have fun while learning. By following these trends in L&D firms can easily get better results.

Due to the way the retail industry works, it really needs good training programs to stay competitive. So it would not be wrong to say that the firms which outruns others in the race of L&D will get the bigger piece of the market.

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